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Knowledge base
Getting Started
START HERE! Getting Started Video Guides
20
(Classic) Start Here! Getting Started Guide Index
(Classic) Welcome To Brilliant Directories
(Classic) Login To Your Admin + Downloading Your Launch Plan
(Classic) The Launch Plan - General Information Tab
(Classic) The Launch Plan - Membership Levels - Three Important Tips
See all 20 articles
Fundamentals
11
(Classic) All About Membership Levels
(Classic) Recommended Knowledgebase Tutorials
(Classic) All About Member Categories
(Classic) How To Import A Category Structure Via CSV File
(Classic) How To Add Sub-Sub Level Categories (3rd Tier Categories) To Your Website
See all 11 articles
Getting Support / Submitting Tickets
10
All About Getting Support
All About Training & Setup Credits
All About Brilliant Directories Support Staff And Training Sessions
All About Setup and Customization Requests
How To Sign In To Your Support Portal Account
See all 10 articles
Website Administration
General
14
(Classic) Can I Upgrade Or Downgrade My Business Directory Plan?
(Classic) Can I Get A Backup Of My Website Data?
(Classic) How Are Reviews / Recommendations For Members Approved?
(Classic) How The Multi-Site Manager Work
(Classic) How To Add 301 Redirects Through The Admin Area Of Your Site
See all 14 articles
Video Series: Website Management Essentials
7
(Classic) Editing Forms - Editing Form Field Labels
(Classic) Editing Forms - How to add or remove required fields from you Forms
(Classic) Editing Forms - Adding a calendar, textarea big box, Checkbox and Radio Options
(Classic) Editing Forms - Adding a WYSIWYG Editor to your Forms
(Classic) Backing Up Your Site - Generating a Backup of your Site
See all 7 articles
Video Series:Advanced Settings Management Essentials
1
(Classic) Advanced Settings Training - Part 1
Field Labels
1
(Classic) How Can I Change State, City, or Zip-Code Throughout the Site
SEO
6
(Classic) How To Edit The SEO Elements Of A Static Web Page On Your Site
(Classic) How To Edit The SEO Elements Of An Individual Member Profile Page
(Classic) How To Edit The SEO Settings Of The Dynamic Pages On Your Site
(Classic) SEO Levels (Template, Page, Member)
(Classic) How To Edit The SEO For Facebook Sharing
See all 6 articles
Website Set-Up
8
How To Activate “Staging Mode” / “Coming Soon” Splash Page As Your Homepage
How To Add A Snippet Of Code To Every Page Of Your Site (Either In The Widget Or Code Of Every Page)
How To Create An XML Sitemap For Your Website
(Classic) How To Install Google Analytics Tracking To Your Site
How To Move Your Site To Your Live Domain
See all 8 articles
Website Settings
10
Developer's Cheat Sheet For Membership Feature Variables (Bootstrap/Classic Sites)
How To Change "Zip Code" To "Post Code" Or "Postcode" Throughout Your Site
How To Change Radius Search From Miles To Kilometers
How To Change Whether Leads Are Automatically Or Manually Matched To Members
How To Edit The Default Search Results Radius For Your Site
See all 10 articles
Website Design
General
25
(Classic) How To Add A Custom Preferred Member Button / Badge For Your Site
(Classic) How To Hide Or Show The Footer On A Static Page
(Classic) How To Add A New Static Web Page To Your Site
(Classic) How To Add Custom Rotating Banner Ads
(Classic) How To Add a Custom Location Database
See all 25 articles
Advanced
16
(Classic) Enabling Remote MySQL Access to your Site
(Classic) How to solve 403 HTTP Errors
(Classic) Finding SEO variables
(Classic) How to add a Disqus Commenting System to your Site
(Classic) How to add the Updated Google Maps to your Member Profile Page
See all 16 articles
Forms
4
(Classic) How to add an additional Field to a Form
(Classic) How to show an additional field in the Members Profile
(Classic) How to include and customize support for CKEditor, Froala and others
(Classic) How To Set The Redirect URL After Submitting A Form
Menus
2
(Classic) How To Edit The Main Menu In Your Header (The Main Navigation Menu On Your Site)
(Classic) How do Pricing Menus relate to Membership Levels
Sidebars
3
(Classic) How To Edit The Sidebars Used On Different Pages Of Your Site
(Classic) How to add a Sidebar to a page
How to display Latest Stories + Calendar in your Homepage
Widgets
10
How To Add / Create A New Widget For Your Site
How To Find Out Which Widget (Or Widgets) And Sidebar Are Being Used On A Given Page Of Your Site
How To Add A Widget To A Static Page On Your Site
How To Edit One Of The Pre-Made Widgets On Your Site
How To Add Streaming Widgets To Your Homepage (Classic Sites)
See all 10 articles
Banners
1
How To Create A Clickable Custom Banner
Member Management
General
24
(Classic) How To Delete A Contact Or Member From Your Directory Website
(Classic) Using Site as Member - How To Create A Classifieds Ad
(Classic) Swtiching Categories Between Sub And Sub-Sub Level Categories
(Classic) How To Edit The Content Of A Member's Profile Through The Admin Area
(Classic) Using Site as Member - How To Create A Coupon
See all 24 articles
Video Series: Member Management Essentials
12
Editing Member Listings - Member Search Introduction
Editing Member Listings - Editing Member Account Details in the Admin
Setting Up Membership Levels - Free, Paid and Claim
Setting Up Membership Levels - Paid Membership Level Options
Setting Up Membership Levels - Adding A Membership Level To Your Pricing Page
See all 12 articles
Member Billing
9
How A Member Can Update Their Credit Card Information On File
How To View A Member's Billing / Transaction History
How To Place A Member'S Account "On Hold"
Manually Upgrading A Member - Do I Also Need To Update Their Billing Subscription?
What To Do If A Member’s Credit Card Is Being Declined Or Marked As Invalid
See all 9 articles
Member/Contact Imports and Exports
5
How To Import Members Via CSV File
How Do I Export My Contact Emails
I Don't Have Emails For My Listings - What Should I Do
Mandatory Fields For Member Imports
How to Export your User Data
Membership Features
13
How Ratings And Reviews Work
Editing Membership Features Overview
How To Edit How The Content Of Individual Member Features Displays On Your Site
Editing Membership Features (videos, classifieds, events, coupons, and more)
How To Edit The Review Criteria When A User Leaves A Review / Recommendation For A Member
See all 13 articles
Membership Levels
2
How To Manually Change A Member's Membership Level (Manually Upgrade Or Downgrade Members)
What Happens If I Delete A Membership Level
Video Series: Lead Management Essentials
0
Email Management
General
12
(Classic) How To Access Your Email Account Manager
(Classic) How to Add Email Accounts
(Classic) How To Access Webmail Through Your Admin Area
(Classic) How To Setup A Third Party Email Application To Access Your Email Accounts
(Classic) How To Create Email Forwarders For The Email Accounts On Your Site
See all 12 articles
Email Campaigns
2
(Classic) How To Send An Email Campaign To An Existing Contact List Or Group Of Members
(Classic) Can I Send A Mass Email Campaign Using Brilliant Directories?
Lead Management
General
3
(Classic) How To Match A Lead To A Member
(Classic) Accept Message Feature In Leads - How Does This Work
(Classic) What Does The Lead Status Not Fulfilled Mean?
Video Series: Lead Management Essentials
6
(Classic) Leads Management Platform Introduction
(Classic) Matching Leads to your Members
(Classic) Manually Matching Leads vs. Auto-Delivering Leads
(Classic) What is Open Bidding - Leads
(Classic) Matching Open Bidding Leads
See all 6 articles
Finance & Billing Management
General
2
Complying with EU VAT Tax Regulations
How the Member's Cancellation Process Work
Video Series: Billing Management Essentials
1
Setup Stripe Payment Gateway - Brilliant Directories Quick Start Guide
Billing Add Ons
1
Setup Coupon Codes - Everything you need to know
Marketing and Sales Strategy
Video Series: Marketing Management Essentials
14
Exporting Member Data for Email Campaigns
Segmenting Your List by Membership Level
Assigning a Profile Link to Each Member
How to Prepare your CSV File for a MailChimp Import
Importing Members into MailChimp for an Email Campaign
See all 14 articles
Marketing Dos and Donts
2
Don't Activate All Of The Features Prior To Your Launch
Spend Your Time Wisely By Following These Tips
Marketing Campaign Email Templates
5
Are You Taking On New Clients?
Upsell Email Sent After Lead Accepted By Member
Your Referral Sold Out - What Does This Mean
Upsell Email After Signup
Claim Your Listing Email With Easy Instructions
Your 10 Step Directory Launch Plan
1
Your Directory Marketing Roadmap
Social Media
2
Social Media Sharing Images - Static Pages
How to Set a Default Social Media Image
FAQ
General
18
Do I need to know any coding to use this Directory Software?
Do You Have Other Directory Software Clients In The Same Industry ?
Do You Offer Ways For Me To Monetize My Site?
Do You Recommend I Get A Business License To Operate My Membership Directory?
How Soon Can I Start Seeing Revenue With Directory Software ?
See all 18 articles
Pre-Sale Questions
12
Can I Create Categories & Sub-Categories With Your Directory Software?
Do I Need To Use A Third Party Email Program With This Online Directory Software?
Can I Customize My Online Directory All By Myself ?
Can I Have Different Membership Levels On This Directory Software ?
Can I Host The Membership Directory Software Myself?
See all 12 articles
Troubleshooting
8
My Site Is Displaying Strangely Or Differently Than It Used To, What Should I Do?
My Banner Advertisements Are Not Displaying On My Website
Troubleshoot "This page was unable to display a Google Maps element" Error
How to allow members to select more than one Top Level Category
I want to manually approve members
See all 8 articles
Frequently Asked Questions - By Category
5
Frequently Asked Questions by Developers
(Bootstrap) Setting Up My Website - FAQ
Admin Portal - FAQ
(Bootstrap) Member Search Results & Auto-Suggest - FAQ
How To Engage Website Visitors - FAQ
Email Management
8
How to Add Email Accounts
How To Setup A Third Party Email Application To Access Your Email Accounts
How To Create Email Forwarders For The Email Accounts On Your Site
How To Send An Email Campaign To An Existing Contact List Or Group Of Members
How to Edit Email Templates
See all 8 articles
