What Does Each Ticket Status Mean

Link: https://support.brilliantdirectories.com/support/solutions/articles/5000649894

There are 6 Status labels for customer support tickets.

Open

Your ticket has been sent, and is currently being worked on.

Pending

The support team working on your ticket requires additional information from you prior to resolving the pending issue.

Resolved

The issue that has been submitted is ready to be resolved. If there are any items still pending, just reply to the ticket and it will automatically be reopened. After 48 hours of being labelled as "Resolved", the ticket will be converted to "Closed"

Closed

The original issues that was submitted has been resolved and the ticket closed.

Responded

Our support team has replied with a resolution or follow up questions.

In Progress

This status is placed on a ticket when the development team is working on the resolution to what was reported in the ticket.