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Using The Support Center

Where To Get Help & Support
We all need support at one time or another, and the great news is we have LOTS of ways to get the support  needed! Below are easy ways to get support. He...
Wed, 14 Apr, 2021 at 12:39 PM
How to Submit a Support Ticket
Our team is always happy to help. All support is handled through email/tickets and our documentation center, we strongly encourage all site owners to read ...
Thu, 7 Oct, 2021 at 5:28 PM
What Does Each Ticket Status Mean
There are four ticket possible labels for customer support tickets that are submitted:  Being Processed: Your ticket has been sent, and is currently be...
Wed, 14 Apr, 2021 at 1:01 PM
Tracking Support Ticket Progress & Status
1. Go to Brilliant Directories Support Center 2. Login to the Account using the account's default email. Can't remember that email? Pl...
Wed, 14 Apr, 2021 at 12:59 PM
What The Brilliant Directories Support Team Can Help With
At Brilliant Directories we know that the only way the software can continue to be successful is if our user base is able to launch and grow thriving intern...
Wed, 14 Apr, 2021 at 5:36 PM
Finding Help Resources in The Admin Area
Search for solutions easily in the Admin Account Dashboard.  Our "Help Resources" - Search Support Feature is found at the bottom of the Admin...
Wed, 14 Apr, 2021 at 2:04 PM
Redeeming and Tracking BD Credits
BD Credits can be used towards any of the following items: Booking Training Sessions with one of our expert trainers. Premium Services that specify &...
Wed, 14 Apr, 2021 at 1:27 PM