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Common Questions & Troubleshooting

Errors Connecting to MAIN DATABASE OR WEBSITE DATABASE
Viewing The Website From The Website URL / DOMAIN: Error connecting to the cloud: When the website experiences a error, the error screen that looks ...
Wed, 14 Apr, 2021 at 5:56 PM
Automatic IP Address Blocking
One of the security measures employed by our system is to block an IP address automatically if a potentially nefarious pattern of activity is seen coming f...
Wed, 14 Apr, 2021 at 6:02 PM
Moving an Existing Site to Brilliant Directories.
There are several things to take into account when bringing over an existing website to the Brilliant Directories platform. This is a list of the main ar...
Wed, 14 Apr, 2021 at 6:06 PM
Can I host a Wordpress site on Brilliant Directories?
At this time, this is not possible. Wordpress cannot be hosted on the local Brilliant Directories cPanel account with us where the directory is. This c...
Wed, 14 Apr, 2021 at 6:11 PM
Is There A Cancellation Fee To Close My Online Directory?
No, cancel anytime free of charge. We ask that a timely notice is given to us before cancelling your account so we may work with you to properly close t...
Wed, 14 Apr, 2021 at 6:17 PM
Transferring Ownership of a Brilliant Directories License
After purchasing a Brilliant Directories license, some owners may wish to sell or gift the license to another party.  This article covers the process of com...
Thu, 29 Apr, 2021 at 7:50 PM
Reset an Admin Account Password
I this article, we are going to cover how to retrieve, modify or add a new password for all website administrators. Reset a Lost Admin Account Passwor...
Wed, 14 Apr, 2021 at 7:12 PM
How to Turn The Brilliant Directories Directory Website into a Mobile Application for Apple & Android
The video below shows how to convert the site into a mobile app in less than 5 minutes using third party app building platforms. The website users will have...
Wed, 24 Feb, 2021 at 11:12 AM
Clearing Cache & Cookies for Browsers
"In computing, a cache is a hardware or software component that stores data so that future requests for that data can be served faster; the data stored...
Wed, 14 Apr, 2021 at 6:21 PM
Can I Get A Backup Of My Website Data?
Yes. Our servers automatically backup all the unique data of your website (including uploaded files and images) once a month and once every morning. Our se...
Fri, 22 May, 2020 at 5:27 PM