Setting Up How Member Reviews Are Approved On The Website
To access the settings for Member Reviews please go to Finance » Membership Plans » Profile Page Tab.
There are two primary settings:
There are four possible combinations of these settings, and we will go over each one and how reviews will be impacted:
Scenario 1
Require All Reviews To be Approved by Admin First: SET TO NO
Ability to Accept and Delete Reviews (Member): SET TO NO
By setting both to "NO", all member reviews that are submitted to the website will automatically get published and appear live on the member's profile page and the homepage if the latest reviews are streamed.
Scenario 2
Require All Reviews To be Approved by Admin First: SET TO NO
Ability to Accept and Delete Reviews (Member): SET TO YES
Scenario 2 automatically sets all reviews to "WAITING FOR MEMBER". The review will not be published on the website until the member approves the review. The member will also receive an automated notification that there is a pending review in their account.
Scenario 3
Require All Reviews To be Approved by Admin First: SET TO YES
Ability to Accept and Delete Reviews (Member): SET TO YES
The third scenario automatically sets all reviews to "WAITING FOR ADMIN". The admin gets an email notification that a review was submitted and must go to the admin area of the website to approve the review manually.
Scenario 4
Require All Reviews To be Approved by Admin First: SET TO YES
Ability to Accept and Delete Reviews (Member): SET TO NO
Our last scenario automatically sets reviews to "WAITING FOR ADMIN". Since members are not able to accept or delete reviews, the admin only has the choice to accept or delete the review. There is no option to notify the member or set it to "WAITING FOR MEMBER". The ADMIN will see the following pop-up when the setting is changed to "APPROVED"
» Approving Member Reviews from the Admin
Email Templates Linked To New Review Module
The following email templates are linked to the new Reviews Module:
admin-review-notification
update-pending-reviews
