How to Edit / Update Subscriptions for Members with Recurring Subscriptions


If an existing subscription needs to be modified, please follow the steps below: 

1. Go to Members >> Search Members 

2. Find the member 

3. Click on Actions >> Payment History 

4. Click on the "Subscriptions" tab: 

5. Then find the subscription that needs to be modified and click on Actions >> 

6. In this section, 4 fields can be modified: 

  • Payment Amount 
  • Billing Cycle 
  • Next Payment Due Date
  • Option to delete past due/upcoming invoices

Also, at the bottom, Internal Subscription Notes can be added. 

7. When the changes have been completed, click on "Continue & Save Changes"

8. The new changes will be reflected here: 

To learn how to create a new order (subscription), please read this article: How To Manually Bill A Member / Create A Subscription For A Member

To learn how to cancel orders please read this article: How Do I Cancel Payment Subscriptions - Orders

To learn how to refund a member please read this article: How Refunds Work