Classic Theme Solution Center

START HERE! Getting Started Video Guides 20

• (Classic) Start Here! Getting Started Guide Index
• (Classic) Welcome To Brilliant Directories
• (Classic) Login To Your Admin + Downloading Your Launch Plan
• (Classic) The Launch Plan - General Information Tab
• (Classic) The Launch Plan - Membership Levels - Three Important Tips

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Fundamentals 11

• (Classic) All About Membership Levels
• (Classic) Recommended Knowledgebase Tutorials
• (Classic) All About Member Categories
• (Classic) How To Import A Category Structure Via CSV File
• (Classic) How To Add Sub-Sub Level Categories (3rd Tier Categories) To Your Website

See all 11 articles

Getting Support / Submitting Tickets 10

• All About Getting Support
• All About Training & Setup Credits
• All About Brilliant Directories Support Staff And Training Sessions
• All About Setup and Customization Requests
• How To Sign In To Your Support Portal Account

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General 14

• (Classic) Can I Upgrade Or Downgrade My Business Directory Plan?
• (Classic) Can I Get A Backup Of My Website Data?
• (Classic) How Are Reviews / Recommendations For Members Approved?
• (Classic) How The Multi-Site Manager Work
• (Classic) How To Add 301 Redirects Through The Admin Area Of Your Site

See all 14 articles

Video Series: Website Management Essentials 7

• (Classic) Editing Forms - Editing Form Field Labels
• (Classic) Editing Forms - How to add or remove required fields from you Forms
• (Classic) Editing Forms - Adding a calendar, textarea big box, Checkbox and Radio Options
• (Classic) Editing Forms - Adding a WYSIWYG Editor to your Forms
• (Classic) Backing Up Your Site - Generating a Backup of your Site

See all 7 articles

Video Series:Advanced Settings Management Essentials 1

• (Classic) Advanced Settings Training - Part 1

Field Labels 1

• (Classic) How Can I Change State, City, or Zip-Code Throughout the Site

SEO 6

• (Classic) How To Edit The SEO Elements Of A Static Web Page On Your Site
• (Classic) How To Edit The SEO Elements Of An Individual Member Profile Page
• (Classic) How To Edit The SEO Settings Of The Dynamic Pages On Your Site
• (Classic) SEO Levels (Template, Page, Member)
• (Classic) How To Edit The SEO For Facebook Sharing

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Website Set-Up 8

• How To Activate “Staging Mode” / “Coming Soon” Splash Page As Your Homepage
• How To Add A Snippet Of Code To Every Page Of Your Site (Either In The Widget Or Code Of Every Page)
• How To Create An XML Sitemap For Your Website
• (Classic) How To Install Google Analytics Tracking To Your Site
• How To Move Your Site To Your Live Domain

See all 8 articles

Website Settings 10

• Developer's Cheat Sheet For Membership Feature Variables (Bootstrap/Classic Sites)
• How To Change "Zip Code" To "Post Code" Or "Postcode" Throughout Your Site
• How To Change Radius Search From Miles To Kilometers
• How To Change Whether Leads Are Automatically Or Manually Matched To Members
• How To Edit The Default Search Results Radius For Your Site

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General 25

• (Classic) How To Add A Custom Preferred Member Button / Badge For Your Site
• (Classic) How To Hide Or Show The Footer On A Static Page
• (Classic) How To Add A New Static Web Page To Your Site
• (Classic) How To Add Custom Rotating Banner Ads
• (Classic) How To Add a Custom Location Database

See all 25 articles

Advanced 16

• (Classic) Enabling Remote MySQL Access to your Site
• (Classic) How to solve 403 HTTP Errors
• (Classic) Finding SEO variables
• (Classic) How to add a Disqus Commenting System to your Site
• (Classic) How to add the Updated Google Maps to your Member Profile Page

See all 16 articles

Forms 4

• (Classic) How to add an additional Field to a Form
• (Classic) How to show an additional field in the Members Profile
• (Classic) How to include and customize support for CKEditor, Froala and others
• (Classic) How To Set The Redirect URL After Submitting A Form

Menus 2

• (Classic) How To Edit The Main Menu In Your Header (The Main Navigation Menu On Your Site)
• (Classic) How do Pricing Menus relate to Membership Levels

Sidebars 3

• (Classic) How To Edit The Sidebars Used On Different Pages Of Your Site
• (Classic) How to add a Sidebar to a page
• How to display Latest Stories + Calendar in your Homepage

Widgets 10

• How To Add / Create A New Widget For Your Site
• How To Find Out Which Widget (Or Widgets) And Sidebar Are Being Used On A Given Page Of Your Site
• How To Add A Widget To A Static Page On Your Site
• How To Edit One Of The Pre-Made Widgets On Your Site
• How To Add Streaming Widgets To Your Homepage (Classic Sites)

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Banners 1

• How To Create A Clickable Custom Banner

General 24

• (Classic) How To Delete A Contact Or Member From Your Directory Website
• (Classic) Using Site as Member - How To Create A Classifieds Ad
• (Classic) Swtiching Categories Between Sub And Sub-Sub Level Categories
• (Classic) How To Edit The Content Of A Member's Profile Through The Admin Area
• (Classic) Using Site as Member - How To Create A Coupon

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Video Series: Member Management Essentials 12

• Editing Member Listings - Member Search Introduction
• Editing Member Listings - Editing Member Account Details in the Admin
• Setting Up Membership Levels - Free, Paid and Claim
• Setting Up Membership Levels - Paid Membership Level Options
• Setting Up Membership Levels - Adding A Membership Level To Your Pricing Page

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Member Billing 9

• How A Member Can Update Their Credit Card Information On File
• How To View A Member's Billing / Transaction History
• How To Place A Member'S Account "On Hold"
• Manually Upgrading A Member - Do I Also Need To Update Their Billing Subscription?
• What To Do If A Member’s Credit Card Is Being Declined Or Marked As Invalid

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Member/Contact Imports and Exports 5

• How To Import Members Via CSV File
• How Do I Export My Contact Emails
• I Don't Have Emails For My Listings - What Should I Do
• Mandatory Fields For Member Imports
• How to Export your User Data

Membership Features 13

• How Ratings And Reviews Work
• Editing Membership Features Overview
• How To Edit How The Content Of Individual Member Features Displays On Your Site
• Editing Membership Features (videos, classifieds, events, coupons, and more)
• How To Edit The Review Criteria When A User Leaves A Review / Recommendation For A Member

See all 13 articles

Membership Levels 2

• How To Manually Change A Member's Membership Level (Manually Upgrade Or Downgrade Members)
• What Happens If I Delete A Membership Level

Video Series: Lead Management Essentials 0

General 12

• (Classic) How To Access Your Email Account Manager
• (Classic) How to Add Email Accounts
• (Classic) How To Access Webmail Through Your Admin Area
• (Classic) How To Setup A Third Party Email Application To Access Your Email Accounts
• (Classic) How To Create Email Forwarders For The Email Accounts On Your Site

See all 12 articles

Email Campaigns 2

• (Classic) How To Send An Email Campaign To An Existing Contact List Or Group Of Members
• (Classic) Can I Send A Mass Email Campaign Using Brilliant Directories?

General 3

• (Classic) How To Match A Lead To A Member
• (Classic) Accept Message Feature In Leads - How Does This Work
• (Classic) What Does The Lead Status Not Fulfilled Mean?

Video Series: Lead Management Essentials 6

• (Classic) Leads Management Platform Introduction
• (Classic) Matching Leads to your Members
• (Classic) Manually Matching Leads vs. Auto-Delivering Leads
• (Classic) What is Open Bidding - Leads
• (Classic) Matching Open Bidding Leads

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General 2

• Complying with EU VAT Tax Regulations
• How the Member's Cancellation Process Work

Video Series: Billing Management Essentials 1

• Setup Stripe Payment Gateway - Brilliant Directories Quick Start Guide

Billing Add Ons 1

• Setup Coupon Codes - Everything you need to know

Video Series: Marketing Management Essentials 14

• Exporting Member Data for Email Campaigns
• Segmenting Your List by Membership Level
• Assigning a Profile Link to Each Member
• How to Prepare your CSV File for a MailChimp Import
• Importing Members into MailChimp for an Email Campaign

See all 14 articles

Marketing Dos and Donts 2

• Don't Activate All Of The Features Prior To Your Launch
• Spend Your Time Wisely By Following These Tips

Marketing Campaign Email Templates 5

• Are You Taking On New Clients?
• Upsell Email Sent After Lead Accepted By Member
• Your Referral Sold Out - What Does This Mean
• Upsell Email After Signup
• Claim Your Listing Email With Easy Instructions

Your 10 Step Directory Launch Plan 1

• Your Directory Marketing Roadmap

Social Media 2

• Social Media Sharing Images - Static Pages
• How to Set a Default Social Media Image

General 18

• Do I need to know any coding to use this Directory Software?
• Do You Have Other Directory Software Clients In The Same Industry ?
• Do You Offer Ways For Me To Monetize My Site?
• Do You Recommend I Get A Business License To Operate My Membership Directory?
• How Soon Can I Start Seeing Revenue With Directory Software ?

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Pre-Sale Questions 12

• Can I Create Categories & Sub-Categories With Your Directory Software?
• Do I Need To Use A Third Party Email Program With This Online Directory Software?
• Can I Customize My Online Directory All By Myself ?
• Can I Have Different Membership Levels On This Directory Software ?
• Can I Host The Membership Directory Software Myself?

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Troubleshooting 8

• My Site Is Displaying Strangely Or Differently Than It Used To, What Should I Do?
• My Banner Advertisements Are Not Displaying On My Website
• Troubleshoot "This page was unable to display a Google Maps element" Error
• How to allow members to select more than one Top Level Category
• I want to manually approve members

See all 8 articles

Frequently Asked Questions - By Category 5

• Frequently Asked Questions by Developers
• (Bootstrap) Setting Up My Website - FAQ
• Admin Portal - FAQ
• (Bootstrap) Member Search Results & Auto-Suggest - FAQ
• How To Engage Website Visitors - FAQ

Email Management 8

• How to Add Email Accounts
• How To Setup A Third Party Email Application To Access Your Email Accounts
• How To Create Email Forwarders For The Email Accounts On Your Site
• How To Send An Email Campaign To An Existing Contact List Or Group Of Members
• How to Edit Email Templates

See all 8 articles