Support Center

Quick Setup Guides 10

• Guide 1. How to Connect Live Domain Name
• Guide 2. How to Configure General Settings
• Guide 3. How to Customize Colors, Fonts and More
• Guide 4. How to Add Membership Plans in Admin Area
• Guide 5. How to Edit Public Pricing Page (the /join page)

See all 10 articles

Using The Support Center 7

• Where To Get Help & Support
• How to Submit a Support Ticket
• What Does Each Ticket Status Mean
• Tracking Support Ticket Progress & Status
• What The Brilliant Directories Support Team Can Help With

See all 7 articles

Changelog - Software Updates 419

• 06/02/2023 - Software Updates
• 05/26/2023 - Software Updates
• 05/19/2023 - Software Updates
• 05/12/2023 - Software Updates
• 05/05/2023 - Software Updates

See all 419 articles

Common Questions & Troubleshooting 25

• Errors Connecting to MAIN DATABASE OR WEBSITE DATABASE
• Automatic IP Address Blocking
• Optimizing Website Performance
• Troubleshooting: Member Search Result Issues Overview
• Troubleshooting: Member Location Search Result Issues

See all 25 articles

Dashboard Links & Modules 10

• Account Dashboard
• Account Dashboard: Launching a Website Using a License Credit
• Setup Essentials - Required Steps to Setup the Directory
• Admin Dashboard Modules
• Quick Link » Visit Website » Frontend Admin Manager Menu

See all 10 articles

Manage Add-Ons 1

• Manage Add-ons

Refresh Live Website 1

• Refresh Live Website: How To Refresh The Cache Of The Website

Search Members 15

• My Members » Search Members Overview
• My Members » Search Members » Actions Dropdown
• Quick Edit Module For Members
• How To Geocode Members - Sync Members with Google Maps
• Account Details Section For Members

See all 15 articles

Member Categories 10

• My Members » Member Categories » Front & Back End Overview
• My Members » Member Categories
• How To Export Member Categories
• How To Import Categories Via CSV File
• How To Edit Specialities Tab Code in Member Profiles

See all 10 articles

Import Members 5

• How To Import Members Via CSV File
• Mandatory Fields For Member Imports
• Member Images: Importing Members with Profile Photos, Logos & Cover Photos
• What Country Code Format is Used When Importing Members
• Importing Tricks - Importing CSV Files With Special Characters

Smart List 1

• My Members » Smart Lists

Web Page Builder 26

• Content » Web Page Builder
• Homepage » Front & Back End Overview
• How To Edit The SEO & Social Media Elements Of A Static Web Page
• What Page Types Can I Use?
• How to Create a New Static Page

See all 26 articles

Manage Posts 20

• Content » Manage Posts
• Posting Content As A Member
• How to Add a Website Blog Article
• How to Post a Community Article
• How to Post a Video

See all 20 articles

Edit Post Settings 19

• Content » Edit Post Settings
• FROALA Text Editor: Versions and their Upload Functionalities
• How To Add or Edit Categories For Post Types (events, coupons, classifieds, etc)
• How To Allow Users To Comment On Content / Post Types
• How to Clone a Post Type

See all 19 articles

SEO Templates 14

• SEO Settings - FAQ
• How To Edit The SEO Elements Of An Individual Member Profile Page
• How To Edit The SEO Settings Of Dynamic (Search Results) Pages
• Content » SEO Templates
• How To Edit The SEO For Social Media Sharing for SEO Templates

See all 14 articles

Media Manager 6

• My Content » Media Manager
• Creating a Folder in Media Manager
• How to Rename Images & Files from the Media Manager
• How to Delete Images & Files from the Media Manager
• Media Manager Lazy Load

See all 6 articles

Additional Tips & Tutorials 5

• Adding Custom Information to your Member Search Results
• How To Edit/Change Default Language of Websites
• Using Text Labels with Percentage Shortcode
• PHP Variable List Cheat Sheet - Common Variables, Member Variable, System Variables, Content Variables
• How To Add A Second Quotation Mark To The Slogan/Motto on Profile Pages

Member Leads 14

• Leads » Front & Back End Overview
• How to Match a Lead » Member Contact Form
• How to Match a Lead » Get Matched Form
• Member Leads » Edit Leads
• Member Leads » Lead Settings » (Auto-Match Workflows) » Form Settings

See all 14 articles

Lead Module FAQ 5

• How To Manage Leads Sent To Claim Listings
• What Happens When A Member Accepts A Lead?
• How Should I Follow Up With A Lead?
• What Happens If A Lead Is Not Accepted?
• What Is Additional Matching?

Member Reviews 6

• Interactions » Member Reviews
• How to Edit the Reviews Form
• Approving Member Reviews from the Admin
• Setting Up How Member Reviews Are Approved On The Website
• Post and Manage Reviews from Members Perspective

See all 6 articles

General Billing 19

• How Do I Cancel Payment Subscriptions - Orders
• How To Download Invoices
• How To Manually Bill A Member / Create A Subscription For A Member
• Cancellations from Member's Perspective
• Signing Up As A Member

See all 19 articles

Membership Plans 23

• Finance » Membership Plans Overview
• Finance » Membership Plans - Sign Ups & Upgrades
• Finance » Membership Plans - Profile Page
• How To Assign Different Member Forms To Various Membership Plans
• Finance » Membership Plans - Search Visibility

See all 23 articles

Transaction History 1

• Finance » Transaction History - Step by step

Search Subscriptions 1

• Finance » Search Subscriptions

Payment Settings 14

• Finance » Payment Gateways » Additional Settings » Billing Address Countries
• Supported Payment Gateways
• Finance » Payment Settings - Setting Up A Payment Gateway
• Setting Up PayPal Payflow
• Setting Up Verifone As Your Payment Gateway

See all 14 articles

Forms Inbox 2

• Toolbox » Forms Inbox » Contact Us Form
• Emails » Forms Inbox

Compose Email 1

• Emails » Compose Emails

Email Templates 5

• Emails » Email Templates » New Email Template
• How to Edit Email Templates
• How to Disable Custom Email Templates
• Fluid Images for Email Templates
• Email Template Variables

Send Newsletter 5

• Emails » Send Newsletter » New Email Newsletter
• How To Create A Newsletter Template
• Emails » Newsletter Overview
• Sendgrid Integration: Enable Statistics Tracking
• How to Embed the Newsletter Form to a Static Page

Email Accounts 5

• Emails » Email Accounts
• How To Create Email Forwarders
• How To Setup A Third Party Email Application To Access The Email Accounts
• How To Change Email MX Records
• Email Set Up (Troubleshooting)

View Contacts 3

• Unsubscribing from the Newsletter
• Emails » View Contacts
• Export Contacts

EMAIL FAQ 5

• Can I Send A Mass Email Campaign Using Brilliant Directories?
• How To Access Webmail Through the Admin Area
• Connect An Email Account to Microsoft Outlook
• Manage Your Website's Email Accounts With Office 365
• Email Management FAQ

Widget Manager 12

• Toolbox » Widget Manager Overview
• How To Customize a Widget
• How To Create a New Widget
• How To Disable/Enable a Widget
• How To Delete a Widget

See all 12 articles

Sidebar Manager 11

• Toolbox » Sidebar Manager
• Toolbox » Sidebar Applications
• How to Create a Sidebar
• How to Add a Sidebar to a Static Page
• How To Add A Sidebar To Homepage

See all 11 articles

Menu Manager 8

• Toolbox » Menu Manager
• How to Edit The Options For Menu Links
• How to Edit the Header Mini Nav
• How to Edit the Footer
• How To Edit Login Page Buttons

See all 8 articles

Form Manager 21

• Toolbox » Form Manager
• Form Settings Overview
• Edit Form Settings » Submission Settings
• Edit Form Settings » Email Notifications
• Edit Form Settings » Developer Settings

See all 21 articles

General Settings 23

• Settings » General Settings Tab
• Settings » General Settings » Brand Images Tab
• Settings » General Settings » Social Media Tab
• Settings » General Settings » Localization
• Settings » General Settings » Search Settings

See all 23 articles

Design Settings 40

• Settings » Design Settings Index
• Design Settings » Main Design
• Design Settings » Header Design
• Design Settings » Header Search
• Design Settings » Logo Designer

See all 40 articles

Domain Manager 4

• Settings » Domain Manager
• How to Connect a Domain to A Brilliant Directories Website
• Settings >> Domain Manager >> SSL Security
• Settings >> Domain Manager >> Email Deliverability

Admin Accounts 3

• Settings » Admin Accounts (How To Add Additional Operators / Admins For The Site)
• Admin Accounts » Invite Admin +
• Admin Sessions

Text Labels 3

• Settings » Text Labels
• How to Locate Text Labels on the Front End of a Website
• How to Export/Import Text Labels via Database

Advanced Settings 24

• Settings » Advanced Settings
• Differences Between Strict (Bounds) & Not-Strict (Radius) Location Search Settings
• Protect the Login Page From iFrame Embeds
• How To Customize The Member Profile URL Structure
• How To Customize The Post URL Structure

See all 24 articles

Google Maps Troubleshooting 9

• Generating a New Google Maps API Key
• Google Maps Issues: Missing an API
• Google Maps Issues: Editing HTTP Referrers
• Google Maps Issues: Billing Errors
• Google Maps: Verify Domain

See all 9 articles

Image Settings 6

• Developer Hub » Image Settings
• Developer Hub » Image Settings » Profile Photos, Logos & Cover
• Developer Hub » Image Settings » Member Post Types - Single Photo
• Developer Hub » Image Settings » Member Post Types - Multiple Photos
• Recommended Image Sizes (Homepage Background Image, Profile Image, Logo Image)

See all 6 articles

301 Redirects 3

• 301 Redirects
• Update 404 Error Pages
• Import 301 Redirects via CSV file

HT-ACCESS File 1

• Developer Hub » HTACCESS File

cPanel Dashboard 10

• Developer Hub » cPanel » DNS Zones (A Records, CNAME, TXT and More)
• How Bandwidth and Storage Usage Is Calculated
• How To Enable Remote MySQL Access
• How To Send Emails Through A Gmail Account
• Verification For A G Suite Account (Gmail) For Email

See all 10 articles

Robots File 1

• Developer Hub » Robots File

MYSQL Database 7

• Changing the membership level for an entire group of members via SQL
• How does the Users Meta table work
• Database Administration
• Assigning Specific Sub-Level Categories To All Members Via An SQL Command
• How categories and subcategories are related to a member's profile in MySQL

See all 7 articles

Webhooks 2

• Connecting Webhook Events with Zapier
• Developer Hub - Webhooks

Generate API Key 7

• Developer Hub » Generate API Key Overview
• Zapier API Actions: Google Sheets Example
• Testing API Inside Admin Area
• Member API - How to Edit Member Data with API Calls
• Leads API - How to Edit Lead Data with API Calls

See all 7 articles

Additional Tips & Tutorials 27

• Adding Custom Rotating Banner Ads
• Common Variable List
• Training - All About The Database (import and export)
• Training - Add an Admin Menu Link to Your Custom Plugin
• Cookies Used On Brilliant Directories Websites

See all 27 articles

VIP Add-Ons Club 0

10GB of additional Bandwidth & Storage Boost 1

• 10GB of additional Bandwidth & Storage Boost

14-Day Website Backups 1

• Daily Website Backups

800+ Google Fonts Pack 1

• 800+ Google Fonts Pack

100,000 Member Limit Boost 1

• 100,000 Member Limit Boost

AdBlock Detector 1

• AdBlock Detector

Admin Activity Tracking 1

• Website Notifications / Activity Tracker

Admin Role Permissions 1

• Admin Role Permissions

Advanced Post Moderation 1

• Advanced Post Moderation

Automatic Lead Matching 7

• What Is The Automatic Lead Matching Add-On?
• Understanding Actions / Data Flows
• Default Lead Action & Creating New Lead Actions
• Lead Settings » Receiving Indirect Leads (Automatic Lead Matching)
• Interactions » Member Leads » Lead Settings » Auto-Match Workflows » Additional Notifications Settings

See all 7 articles

Auto-Recurring Events 1

• How to Enable the Recurring Events

Billing Reminder Emails 3

• Billing Reminder Email Settings
• Billing Reminder Email Templates
• Billing Reminder Emails - From A Member's Perspective

Bookmark Counter 1

• Bookmark Counter Add-on

Bookmark My Favorites 1

• Bookmark My Favorites Add-On

ChatGPT Content Creator 1

• ChatGPT Content Creator

Claimable Business Listings 1

• Claimable Business Listings

Click to Call Member 1

• Click to Call Member Add-on

Community Comments 1

• Community Comments

Downloadable PDF Invoices 1

• Downloadable PDF Invoices Add-On

Detect Visitor Locations 1

• Detect Visitor Locations

Dynamic Category Filtering 1

• Dynamic Category Filtering

Easy Coupon Codes 1

• Easy Coupon Codes

Essential Business Categories 1

• 800 Essential Business Categories

Europe's General Data Protection Regulation (GDPR) Compliance 2

• User Consent Tools (GDPR Compliance)
• Europe's General Data Protection Regulation (GDPR) Compliance

Expanded Keyword Search 1

• Expanded Keyword Search

Export Member Data 1

• Export Member Data

Express Member Registration 1

• Express Member Registration

Facebook Website Chat 1

• Facebook Website Chat

Feature Members on Homepage 1

• Featured Members on Homepage

Featured Blog Article Slider 2

• Featured Blog Article Slider
• Using The Featured Blog Article Slider With Other Post Types

File Uploads for Forms 1

• File Uploads for Forms

Filter by Star Rating 1

• Filter by Star Rating

Free Trial Period 1

• Free Trial Period

Global Website Search 1

• Global Website Search

Grid View Search Results 1

• Grid View Search Results

Google Map Search Results 1

• Google Map Search Results

Google Search Assist 1

• Google Search Assist

Google Sitemap Generator 1

• Google Sitemap Generator

Google Website Translator 1

• Google Website Translator

Homepage Background Slider 1

• Homepage Background Image Slider

Homepage Clickable Maps Pack 1

• Homepage Clickable Maps Pack

Highlight Member Results 1

• Highlight Member Results

Hidden Member Profiles 1

• Hidden Member Profiles (Search Privileges)

Insta-Load Search Results 1

• Insta-Load Search Results

Keywords for Categories 1

• Keywords for Categories

Lead Price by Category 1

• Lead Price by Category

Limit Posts Per Member 1

• Limit Posts Per Member

Limit Max Photos per Album 1

• Limit Max Photos per Album

Managed SSL Security 2

• Managed SSL/HTTPS Security Certificate
• SSL / HTTPS FAQ

Member Credits System 1

• Member Credits System

Members-Only Content 1

• Members-Only Content

Member Profile Analytics 1

• Member Profile Analytics

Member Profile Badges 1

• Member Profile Badges

Multi-Member Manager 1

• Multi-Member Manager

Multi-Location Listing 2

• Multi-Location Listing
• All About Service areas / Multi Location Add-on

One-Click Facebook Login 2

• Facebook Login Add-On
• Using Facebook Login

One-Click Google Login 3

• Google Login Add-On
• Common Mistakes with Google and Facebook Login
• Using Google Login

Pay Per Post 1

• Pay Per Post

Predictive Keyword Search 2

• Predictive Keyword Search
• How To Edit Keyword Search Autosuggest Settings For Member Searches

Profile Cover Photo 1

• Profile Cover Photo

Photo Gallery Previewer 1

• Photo Gallery Previewer

Pin Featured Posts 1

• Pin Featured Posts

Personal Post Feed 1

• Personal Post Feed

Post Affiliate Pro Integration 1

• Post Affiliate Pro Integration

Premium Content Blocks 1

• Premium Content Blocks

Private Member Chat 2

• Private Member Chat
• Adding Private Chat Messages to Post Details Page

RSS Feed for Posts 1

• RSS Feed for Posts

Reviews with Photos 1

• Reviews With Photos

Report This Page 1

• Report This Page

Reply to Member Reviews 1

• Reply to Member Reviews

Sell Digital Products & Services 1

• Sell Digital Products & Services

Side-by-Side Pricing Plans 6

• Side-by-Side Pricing Plans: How to Display on Web Pages
• Side-by-Side Pricing Plans: How to Link Membership Plans to the Price Matrix
• Side-by-Side Pricing Plans: How to Control the Width of Each Pricing Column
• Side-by-Side Pricing Plans: Simple Style Guide for Elements
• Side-by-Side Pricing Plans: Design Ideas for Pricing Page

See all 6 articles

ShareASale Affiliate Integration 1

• ShareASale Affiliate Integration

Simple Events Calendar 1

• Simple Events Calendar

Spam Form Protector 1

• Spam Form Protector Add-On

Star Ratings For Posts 1

• Star Ratings For Posts

Streaming Post Carousel Slider 1

• Streaming Post Carousel Slider

Tax and VAT Manager 1

• Tax and VAT Manager

Website Announcement Bar 1

• Website Announcement Bar