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Not able to add image to About, Getting "Something Went Wrong, Please Try Again"

I am assisting a customer that uses Brilliant and they report that two-three weeks ago a lot of their formatting (colors, layouts, etc) on their about pages disappeared. They also lost images from those sections. When they try to add images back, it loads a preview of the image and they get this error:

"Something Went Wrong, Please Try Again"

I checked in the database and there is only one field for the about section so it appears they have lost that data. 

1. Does anyone know what is going on here, as far as unexpected changes to the about section of a ton of members?

2. What causes that error when adding images?

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