Getting Support / Submitting Tickets

All About Getting Support
Where To Get Support We all need support at one time or another, and the great news is we have LOTS of ways to get the support you need! Below ...
Thu, 26 Mar, 2015 at 12:59 PM
All About Training & Setup Credits
Typically, all subscriptions for the software come with a certain amount of Training & Setup Credits in order to get assistance when you are first start...
Tue, 20 Oct, 2015 at 5:27 PM
All About Brilliant Directories Support Staff And Training Sessions
At Brilliant Directories we know that the only way the software can continue to be successful is if our user base is able to launch and grow thriving intern...
Thu, 12 Mar, 2015 at 3:38 PM
All About Setup and Customization Requests
Brilliant Directories is designed to be an out of the box solution to get your site launched quickly so you can begin your marketing and growing your new ve...
Fri, 3 Apr, 2015 at 4:29 PM
How To Sign In To Your Support Portal Account
The first time you visit the Support Portal and wish to submit a ticket or post in the Community Forum, you will be required to create an account first.  Yo...
Wed, 1 Apr, 2015 at 11:03 AM
Creating A Brilliant Directories Ticket
To create a ticket, please follow these instructions: 1. Go to support.brilliantdirectories.com.  2. Create an account if this is the first time...
Thu, 5 Mar, 2015 at 3:25 PM
How Do I Track/View My Support Tickets
1. Go to www.support.brilliantdirectories.com 2. Login to your Account 3. Click on Tickets on the Main Menu to view all of your Ticket History. This w...
Thu, 5 Mar, 2015 at 3:25 PM
What Does Each Ticket Status Mean
There are four ticket possible labels for customer support tickets that are submitted:  Being Processed: Your ticket has been sent, and is currently...
Thu, 5 Mar, 2015 at 2:09 PM
How Do I Search For A Specific Customer Support Ticket
The Brilliant Directories Ticketing System allows you to quickly filter tickets by keyword search. Partners with multiple licenses may need to locate a clos...
Thu, 5 Mar, 2015 at 3:18 PM
How Do I Get Updates On My Support Tickets
You will receive an email notification each time there is an update on your ticket. There is no need to log in to the portal. You can reply directly to the ...
Thu, 5 Mar, 2015 at 3:26 PM