A request that comes up a lot is to modify the Review criteria:

The good thing here is that modifying these criteria elements is very straightforward, as these are text labels that you can easily find in the Settings section of the back end of your directory site, you will need to navigate to Settings -- Text Labels:

To locate the Review criteria, you will need to search for rating_criteria   like this:

Once the criteria wording has been identified, feel welcome to edit these fields to fit your needs.